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Simple query expressions

Service Manager offers several methods to perform queries. Simple queries using the Query Window method are most useful in the following situations:

  • On forms where a record list query cannot be performed.
  • When performing range queries.
  • When a field exists in the database dictionary record of the file, but is not displayed on the form.
  • When the input field on the form is not long enough to contain the number of characters needed for the value you want to query.

Note The Query Window Application form, named query.window, is used in Database Manager, Incident Management, and Configuration Management. In addition to the query string, you can optionally specify sort fields to further filter your results. You must have the query.window capability word enabled in your operator record to open the Query Window.

Related topics

Retrieving records using the Query window method
Retrieving records using the Query window method
Retrieving records using the Query window method
Complex query expressions
Logical operators
Relational operators
Wildcard characters
The Database Manager utility