Reservations

In Service Management, reservations help you efficiently identify and pre-allocate appropriate assets to match requests in your organization.

Essentially there are multiple parts to the reservations feature.

  • One is the reservations record attached to an asset (for example, a device or an infrastructure & peripheral asset) which displays basic information about a reservation.

  • Another is the capability to configure Service Management so that, where appropriate, requests are automatically fulfilled by matching, identifying, and reserving suitable assets.

    This capability is enabled by knitting together with Reservations several other features of Service Management, such as:

    • In SACM: Stockroom Management and Asset Models

    • In Service Catalog Management: Offerings and the Task Plan

    • In Service Request Management: Requests

    • Reservations business rules

Note A user with the appropriate permissions, such as a Stockroom Admin or Asset & Configuration Administrator, can have an overview of reservations through the Reservations list view. To view this, from the main menu, select Build > Service Asset and Configuration Management (SACM). From the SACM Home menu, select Reservations.

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