Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Managementkeyboard shortcuts
| Task | Shortcut |
|---|---|
| New record | Alt+N |
| View record details | Alt+V |
| Open the comment box (in a record) | Alt+C |
| Save record | Ctrl+S |
| Save record and close record page | Ctrl+Shift+S |
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Go to the selected tab (in a record) Example: Alt+1 goes to the General tab |
Alt+number from the main keyboard |
| Insert an ASCII character | Alt+ number from the numeric keypad |
| Navigation between UI components and forms | Tab |
| Navigation within a toolbar/record list | Arrow keys |
| Select multiple records in a record list | Shift+Down/Up arrow key |
| Jump to… | Ctrl+Shift+A |
| Go to global search | Ctrl+/ |
| Save action in dialog boxes | Ctrl+Enter |
| Select previous or next search result in the list | Up/Down key |
| View details of selected search result | Alt+V |
| After selecting an article from search results, add article to favorites | Ctrl+Shift+F |
| After selecting an article from search results, remove article from favorites | Ctrl+Shift+D |
Related topics
