Administer > Administer Service Management > Studio > Processes and Rules

Processes and Rules

The Processes and Rules tab enables you to edit processes, and to add and delete business rules for record types, processes, metaphases, and phases.

To access the Processes and Rules tab, from the main menu, select Administration > Configuration > Studio > Processes and Rules.

The tab displays the processes and rules for the record type selected. Each record type has at least one out-of-the-box process. You can edit a process by adding or deleting phases and transitions. However the number and names of the metaphases is fixed for each record.

The tree on the left side displays the record type, its process(es), metaphases, and phases. When you select the record type at the top of the tree, the main pane displays the Rules tab for the record type. When you select processes, metaphases, and phases, the main pane displays a workflow map and the right pane displays the Rules and Properties tabs for the selected item. You can click the arrow button to toggle between hiding and displaying the workflow map.

You can also use the configuration comparison feature to compare the latest out-of-the-box processes and rules with the existing configuration on your system. For more information, see Configuration Comparison.

The processes and rules of the following record types are not customizable:

  • Agreement

  • Cart item

  • Location

  • Optimization

  • Target Set

  • Task

  • Task delegation configuration

  • Time Period

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