Install Event Backward Synchronization Script

For backward synchronization of event resolution states, OpsCx for SIM uses two Perl scripts for closure of events in SIM. While the SIM-specific script is automatically installed by OpsCx for SIM during configuration of the integration services, the generic script must be manually copied to the location where Operations Connector can find it.

To make the generic script available to Operations Connector, perform these steps on the Operations Connector host:

1. Open a Command Prompt window with administrative privileges.

2. Stop the event backward synchronization process:

   ovc -stop ombacksync

3. Compare contents of the following files:

   <OvDataDir>/installation/genint/OmBackSync.pl

   <OvDataDir>/conf/backsync/OmBackSync.pl

   Perform the following steps:

   1. If the contents do not match, make a copy of the OmBackSync.pl file located in the <OvDataDir>/conf/backsync directory. The suggested name for the file copy is OmBackSync.pl_orig.
   2. Copy the OmBackSync.pl file from <OvDataDir>/installation/genint to the <OvDataDir>/conf/backsync directory (and allow the copy process to overwrite the file at the target location).

4. Start the event backward synchronization process:

   ovc -start ombacksync