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Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Mappings Used in the Event Integration
OpsCx for Microsoft SCOM comes with preconfigured event mappings that you can customize. The event mappings are defined in the Operations Connector policy for Microsoft SCOM events. To reconfigure them, make sure the policy is imported into Operations Connector, and then edit it in the Operations Connector web interface.
For each of the listed Microsoft SCOM management packs (management packs), the policy forwards events from a default set of Microsoft SCOM monitors. The Microsoft SCOM object that the event relates to is mapped to an OMi configuration item (CI) of a specific type. The policy sets event type indicators (ETIs) that Operations Manager i can use to calculate the status of the CI that is related to the Microsoft SCOM object.
Note: Other events are forwarded as well, but do not have the ETI set. Nevertheless, a relation to the CI or node that caused the event is created in most cases.
The following sections list default mappings available in the event forwarding package of OpsCx for Microsoft SCOM for different Microsoft SCOM management packs:
Windows Core Library Management Pack
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| MS.SCOM.NodeUnreachable | Computer Not Reachable | Node | PingAvailability |
| MS.WinServer.MemoryAvailable | Available Megabytes of Memory | Windows | MemoryUsageLevel |
| MS.WinServer. AvgDiskSecsPTransfer |
Average Disk Seconds Per Transfer | DiskDevice | DiskServiceTime |
| MS.WinServer. DNSClientService |
DNS Client Service Health | Windows | DNSService |
| MS.WinServer.FSFreeSpace | Logical Disk Free Space | FileSystem | DiskUsageLevel |
| MS.WinServer.PctMemInUse | Percentage of Committed Memory in Use | Windows | MemoryUsageLevel |
| MS.WinServer.RPCService | RPC Service Health | Windows | RPCService |
| MS.WinServer. TotalCPUUtilization |
Total CPU Utilization Percentage | Windows | CPULoad |
| MS.WinServer.EventLogService | Windows Event Log Service Health | Windows | EventLoggingService |
| MS.HACluster.RGMonitor | Resource Group Monitor | Cluster Resource Group | ClusterResource GroupStatus |
| MS.HACluster.ClusterService | Cluster service status | Cluster Software | ClusterSoftwareService |
| MS.HyperV.VMMService | Monitors the state of Virtual Machine Management Service | Hypervisor | VirtualizationService |
Windows Server Operating System Management Pack
The set of forwarded events and their mapping is the same as with the management pack for Windows Core Library. See Windows Core Library Management Pack.
Active Directory Domain Services Management Pack
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| MS.AD.ADDBFreeSpace | AD Database Free Space Monitor | DomainController | DITDiskSpace Availability |
| MS.AD.GeneralResponse | AD General Response Monitor | DomainController | DCLDAPQuery ResponseTime |
| MS.AD.LogfileFreeSpace | AD Logfile Free Space Monitor | DomainController | DITLogFilesDisk SpaceAvailability |
| MS.AD.LSASSOverload | AD Processor Overload (lsass) Monitor | DomainController | LSASS ProcessorTime |
| MS.AD.DFSRService | DFSR Service Health | DomainController | DFSRService State |
| MS.AD.FRService | File Replication Service Health | DomainController | FRSStatus |
| MS.AD.ISMService | ISM Service Health | DomainController | ISMService Status |
| MS.AD.KDCService | KDC Service Health | DomainController | KDCService Status |
| MS.AD.NetLogonService | Net Logon Service Health | DomainController | NetLogon ServiceState |
| MS.AD.08.NTDSService | NTDS Service Health | DomainController | NTDS ServiceState |
| MS.AD.NTFRSService | NTFRS Service Health | DomainController | FRSStatus |
| MS.AD.SySVol | SysVol Share Health | DomainController | Sysvol Connectivity |
Exchange Server 2010 Management Pack
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| MS.Exch10. ActiveSync Connectivity |
KHI: ActiveSync connectivity (Internal) transaction failures. | Exchange Client Access Server | ActiveSync Connectivity |
| MS.Exch10. IMAP4Connectivity Transaction |
KHI: IMAP4 connectivity transaction failures. | Exchange Client Access Server | IMAP4 Connectivity |
| MS.Exch10. MailboxReplication ServiceStatus |
KHI: The Microsoft Exchange Mailbox Replication service isn't running. | Exchange Mail Server | Replication ServiceStatus |
| MS.Exch10. OutlookWebApp Connectivity |
KHI: Outlook Web App connectivity (External) transaction failures. | Exchange Client Access Server | OWA Connectivity |
| MS.Exch10. POP3Connectivity |
KHI: POP3 connectivity transaction failures. | Exchange Client Access Server | POP3 Connectivity |
| MS.Exch10. MSExchange FDSServiceStatus |
KHI: The Microsoft Exchange File Distribution service (MSExchangeFDS) isn't running. | ms_exchange_role | FileDistribution ServiceStatus |
| MS.Exch10. MSExchange IMAP4 ServiceStatus |
KHI: The Microsoft Exchange IMAP4 service (MSExchangeIMAP4) isn't running. | Exchange Client Access Server | IMAP4Service Status |
| MS.Exch10. MSExchange MailboxReplication ServiceStatus |
KHI: The Microsoft Exchange Mailbox Replication Service (MSExchangeMailbox Replication) isn't running. | Exchange Mail Server | Replication ServiceStatus |
| MS.Exch10. POP3 ServiceStatus |
KHI: The Microsoft Exchange POP3 service (MSExchangePOP3) isn't running. | Exchange Client Access Server | POP3Service Status |
| MS.Exch10. MSExchange ProtectedService HostServiceStatus |
KHI: The Microsoft Exchange Protected Service Host service (MSExchange- ProtectedServiceHost) isn't running. |
ms_exchange_role | ExchangeService HostStatus |
| MS.Exch10. ADServerResponse |
KHI: Every Active Directory server in the domain failed to respond. | Microsoft Exchange Server | ActiveDirectory Access |
| MS.Exch10. LDAPSearchTime |
KHI: LDAP Search Time - sustained for 5 minutes - Red(>100msec). | Microsoft Exchange Server | GCSearchTime |
| MS.Exch10. ISADConnectivity |
KHI: The Exchange Information Store cannot contact Active Directory. | Microsoft Exchange Server | ActiveDirectory Access |
| MS.Exch10. LDAPSearch Timeouts |
KHI: LDAP Searches timed out per minute - sustained for 5 minutes - Red(>20). | Microsoft Exchange Server | GCSearchTime |
| MS.Exch10. MSExchange ADTopology ServiceStatus |
KHI: The Microsoft Exchange Active Directory Topology Service (MSExchange-ADTopology) isn't running. | Microsoft Exchange Server | ADTopology ServiceStatus |
| MS.Exch10. MSExchange ServiceHost ServiceStatus |
KHI: The Microsoft Exchange Service Host service (MSExchangeServiceHost) isn't running. | ms_exchange_role | ExchangeService HostStatus |
| MS.Exch10. MSExchange EdgeSyncService Status |
KHI: The Microsoft Exchange EdgeSync Service (MSExchangeEdgeSync) isn't running. | Exchange Hub Server | EdgeSyncService Status |
| MS.Exch10. MSExchange TransportService Status |
KHI: The Microsoft Exchange Transport Service (MSExchangeTransport) isn't running. | Exchange Transport Server | TransportService Status |
| MS.Exch10. EdgeDelayedDSN |
KHI: Delay DSNs - increase over 60 minutes - Red(>20) - Edge Transport. | Exchange Transport Server | DelayedDSN Count |
| MS.Exch10. ADAM_ MSExchange |
KHI: The Microsoft Exchange ADAM service (ADAM_MSExchange) isn't running. | Exchange Edge Server | ADAM ServiceStatus |
|
MS.Exch10. |
KHI: The Microsoft Exchange Credential service (MSExchangeEdgeCredential) isn't running. | Exchange Edge Server | EdgeCredential ServiceStatus |
| MS.Exch10. HubDelayedDSN |
KHI: Delay DSNs - increase over 60 minutes - Red(>20) - Hub Transport. | Exchange Transport Server | DelayedDSN Count |
| MS.Exch10. EdgeSyncEHF Failures |
KHI: EdgeSync EHF synchronization failures. | Exchange Hub Server | Edge Syncronization Status |
| MS.Exch10. EdgeSync EnterpriseFailures |
KHI: EdgeSync Enterprise synchronization failures. | Exchange Hub Server | Edge Syncronization Status |
| MS.Exch10. EdgeSync MSERVFailures |
KHI: EdgeSync MSERV synchronization failures. | Exchange Hub Server | Edge Syncronization Status |
| MS.Exch10. EHFSyncFailures |
KHI: Failed to sync entries to EHF. | Exchange Hub Server | Edge Syncronization Status |
| MS.Exch10. HubTransport AggregateDelivery QueueLength |
KHI: Aggregate Delivery Queue Length (All Queues) - sustained for 15 minutes - Red(>5000) - Hub Transport. | Exchange Transport Server | Aggregate Delivery QueueLength |
| MS.Exch10. HubTransport LargestDelivery QueueLength |
KHI: Largest Delivery Queue Length - sustained for 30 minutes - Red(>250) - Hub Transport. | Exchange Transport Server | LargestDelivery QueueLength |
| MS.Exch10. HubTransport RetryMBDelivery QueueLength |
KHI: Retry Mailbox Delivery Queue Length - sustained for 30 minutes - Red(>1) - Hub Transport. | Exchange Transport Server | ActiveMailbox DeliveryQueue Length |
| MS.Exch10. HubTransport RetryNonSMTP Delivery QueueLength |
KHI: Retry Non-Smtp Delivery Queue Length - sustained for 30 minutes - Red(>1) - Hub Transport. | Exchange Transport Server | RetryNonSmtp DeliveryQueue Length |
| MS.Exch10. HubTransport RetryRemote Delivery QueueLength |
KHI: Retry Remote Delivery Queue Length - sustained for 30 minutes - Red(>1) - Hub Transport. | Exchange Transport Server | RemoteDelivery QueueLength |
| MS.Exch10. MDBVolSpace CritLow |
KHI: The database copy is low on database volume space. The volume has reached critical levels (8% free). | Exchange Mailbox Database | Available Database DiskSpace |
| MS.Exch10. MDBVolSpace ErrLow |
KHI: The database copy is low on database volume space. The volume has reached error levels (16% free). | Exchange Mailbox Database | Available Database DiskSpace |
| MS.Exch10. MDBVolSpace WarnLow |
KHI: The database copy is low on database volume space. The volume is 25% free. | Exchange Mailbox Database | Available Database DiskSpace |
| MS.Exch10. MDBLogVolSpace CritLow |
KHI: The database copy is low on log volume space. The volume has reached critical levels (15% free). | Exchange Mailbox Database | Available Transaction LogDiskSpace |
| MS.Exch10. MDBLogVolSpace ErrLow |
KHI: The database copy is low on log volume space. The volume has reached error levels (35% free). | Exchange Mailbox Database | Available Transaction LogDiskSpace |
| MS.Exch10. MDBLogVolSpace WarnLow |
KHI: The database copy is low on log volume space. The volume has reached warning levels (50% free). | Exchange Mailbox Database | Available Transaction LogDiskSpace |
| MS.Exch10. MailSubmission MessagesQueued |
KHI: Mail Submission Service is experiencing issues: Messages Queued For Submission - sustained for 15 minutes - Red (>25). | Exchange Mail Server | MailSubmission Status |
| MS.Exch10. MailSubmission Service |
KHI: The Microsoft Exchange Mail Submission service isn't running. Mail submission to the Hub Transport server won't occur until service is started. | Exchange Mail Server | MailSubmission ServiceStatus |
| MS.Exch10. PFDBVolSpace CritLow |
KHI: The database copy is low on database volume space. The volume has reached critical levels (8% free). | Exchange Mail Server | Available Database DiskSpace |
| MS.Exch10. PFDBVolSpace ErrLow |
KHI: The database copy is low on database volume space. The volume has reached error levels (16% free). | Exchange Mail Server | Available Database DiskSpace |
| MS.Exch10. PFDBLogVolSpace CritLow |
KHI: The database copy is low on log volume space. The volume has reached critical levels (15% free). | Exchange Mail Server | Available Transaction LogDiskSpace |
| MS.Exch10. PFDB LogVolSpace ErrLow |
KHI: The database copy is low on log volume space. The volume has reached error levels (35% free). | Exchange Mail Server | Available Transaction LogDiskSpace |
| MS.Exch10. MSExchange ISServiceStatus |
KHI: The Microsoft Exchange Information Store service (MSExchangeIS) isn't running. | Exchange Mail Server | InformationStore ServiceStatus |
| MS.Exch10. MSExchange MailSubmission ServiceStatus |
KHI: The Microsoft Exchange Mail Submission service (MSExchangeMailSubmission) isn't running. | Exchange Mail Server | MailSubmission ServiceStatus |
| MS.Exch10. MSExchange SAServiceStatus |
KHI: The Microsoft Exchange System Attendant service (MSExchangeSA) isn't running. | Exchange Mail Server | SystemAttendant Status |
| MS.Exch10. MSSpeechService ServiceStatus |
KHI: The Microsoft Exchange Speech Engine service (MSSpeechService) isn't running. | Exchange Unified Messaging Server | SpeechEngine Status |
| MS.Exch10. MSExchange UMServiceStatus |
KHI: The Microsoft Exchange Unified Messaging service (MSExchangeUM) isn't running. | Exchange Unified Messaging Server | Unified Messaging Status |
Exchange Server 2007 Management Pack
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| MS.Exch07. TestMAPIConnectivity |
Exchange 2007 Test MAPI Connectivity Monitor | Exchange Mail Server | MapiConnectivity |
| MS.Exch07. PFDBStatus |
Exchange 2007 Public Folder Database Monitor | Exchange Mail Server | DatabaseInstance Status |
| MS.Exch07. PFReceiveQueueSize |
Public Folder Receive Queue Size Monitor | Exchange Mail Server | PublicReceive QueueLength |
| MS.Exch07. TestReplicationHealth |
Exchange 2007 Test Replication Health Monitor | Exchange Mail Server | Replication ServiceStatus |
| MS.Exch07. ADTopologyService OnCAS |
Exchange 2007 AD Topology Service Monitor on CAS | MicrosoftExchange Server | ADTopology ServiceStatus |
| MS.Exch07. FileDistServiceOnCAS |
Exchange 2007 File Distribution Service Monitor | ms_exchange_role | FileDistribution ServiceStatus |
| MS.Exch07. IMAP4Service |
Exchange 2007 IMAP4 Service Monitor | Exchange Client Access Server | IMAP4Service Status |
| MS.Exch07. POP3Service |
Exchange 2007 POP3 Service Monitor | Exchange Client Access Server | POP3Service Status |
| MS.Exch07. ExchServiceHost |
Exchange 2007 Service Host Service Monitor | ms_exchange_role | ExchangeService HostStatus |
| MS.Exch07. ADTopologyService OnMailbox |
AD Topology Service Monitor | MicrosoftExchange Server | ADTopology ServiceStatus |
| MS.Exch07. TestExchangeSearch |
Exchange 2007 Test Exchange Search Monitor | Exchange Mail Server | SearchStatus |
| MS.Exch07. ISService |
Information Store Service Monitor | Exchange Mail Server | InformationStore ServiceStatus |
| MS.Exch07. MailSubmissionService |
Mail Submission Service Monitor | Exchange Mail Server | MailSubmission ServiceStatus |
| MS.Exch07. MBAssistantsService |
Mailbox Assistants Service Monitor | Exchange Mail Server | MailboxAssistant ServiceStatus |
| MS.Exch07. MBHubServersInRetry |
Mailbox Hub Servers In Retry Monitor | Exchange Mail Server | HubServer Reachability |
| MS.Exch07. ServiceHost |
Service Host Service Monitor | ms_exchange_role | ExchangeService HostStatus |
| MS.Exch07. SystemAttendantService |
System Attendant Service Monitor | Exchange Mail Server | SystemAttendant Status |
| MS.Exch07. DeliveryQueueLength (aggregated) |
Aggregate Delivery Queue Length (All Queues) Monitor | Exchange Transport Server | AggregateDelivery QueueLength |
| MS.Exch07. DelayDSNs |
Delay DSNs Monitor | Exchange Transport Server | DelayedDSNCount |
| MS.Exch07. TotalDSNFailures |
Failure DSNs Total Monitor | Exchange Transport Server | FailedDSNCount |
| MS.Exch07. LargestDelivery QueueLength |
Largest Delivery Queue Length Monitor | Exchange Transport Server | LargestDelivery QueueLength |
| MS.Exch07. PoisonQueueLength |
Poison Queue Length Monitor | Exchange Transport Server | PoisonQueue Length |
| MS.Exch07. RetryNonSmtp DeliveryQueueLength |
Retry Non-Smtp Delivery Queue Length Monitor | Exchange Transport Server | RetryNonSmtp DeliveryQueue Length |
| MS.Exch07. RetryRemote Delivery QueueLength |
Retry Remote Delivery Queue Length Monitor | Exchange Transport Server | RemoteDelivery QueueLength |
| MS.Exch07. Submission QueueLength |
Submission Queue Length Monitor | Exchange Transport Server | Submission QueueLength |
| MS.Exch07. TransportService |
Transport Service Monitor | Exchange Transport Server | TransportService Status |
| MS.Exch07. Unreachable QueueLength |
Unreachable Queue Length Monitor | Exchange Transport Server | Unreachable QueueLength |
| MS.Exch07. ADAMService |
ADAM MSExchange Service Monitor | Exchange Edge Server | ADAMService Status |
| MS.Exch07. EdgeCredendtial Service |
Edge Credential Service Monitor | Exchange Edge Server | EdgeCredential ServiceStatus |
| MS.Exch07. ActiveMailbox DeleiveryQueueLength |
Active Mailbox Delivery Queue Length Monitor | Exchange Transport Server | ActiveMailbox DeliveryQueue Length |
| MS.Exch07. ADTopologyService OnHub |
AD Topology Service Monitor | MicrosoftExchange Server | ADTopology ServiceStatus |
| MS.Exch07. EdgeSyncService |
EdgeSync Service Monitor | Exchange Hub Server | EdgeSync ServiceStatus |
| MS.Exch07. ADTopologyServiceOnUM |
AD Topology Service Monitor | MicrosoftExchange Server | ADTopology ServiceStatus |
| MS.Exch07. TestUMConnectivity LocalFax |
Exchange 2007 Test UM Connectivity Local Fax Monitor | Exchange Unified Messaging Server | UnifiedMessaging Connectivity |
| MS.Exch07. TestUMConnectivity LocalVoice |
Exchange 2007 Test UM Connectivity Local Voice Monitor | Exchange Unified Messaging Server | UnifiedMessaging Connectivity |
| MS.Exch07. TestUMConnectivity RemoteVoice |
Exchange 2007 Test UM Connectivity Remote Voice Monitor | Exchange Unified Messaging Server | UnifiedMessaging Connectivity |
| MS.Exch07. FileDistServiceOnUM |
File Distribution Service Monitor | ms_exchange_role | FileDistribution ServiceStatus |
| MS.Exch07. UMService |
MSExchangeUM Service Monitor | Exchange Unified Messaging Server | UnifiedMessaging Status |
| MS.Exch07. SpeechService |
Speech Service Monitor | Exchange Unified Messaging Server | SpeechEngine Status |
| MS.Exch07. TestActiveSync Connectivity |
Exchange 2007 Test Active Sync Connectivity Monitor | Exchange Client Access Server | ActiveSync Connectivity |
| MS.Exch07. TestIMAPConnectivity |
Exchange 2007 Test IMAP Connectivity Monitor | Exchange Client Access Server | IMAP4Connectivity |
| MS.Exch07. TestOWExternal Connectivity |
Exchange 2007 Test OWA Connectivity External Monitor | Exchange Client Access Server | OWAConnectivity |
| MS.Exch07. TestInternal Connectivity |
Exchange 2007 Test OWA Connectivity Internal Monitor | Exchange Client Access Server | OWAConnectivity |
| MS.Exch07. TestPOP3 Connectivity |
Exchange 2007 Test POP3 Connectivity Monitor | Exchange Client Access Server | POP3Connectivity |
| MS.Exch07. TestCrossOrgMailFlow |
Exchange 2007 Test Cross Org Mail Flow Monitor | Exchange Mail Server | MailFlowStatus |
| MS.Exch07. TestLocalMailFlow |
Exchange 2007 Test Local Mail Flow Monitor | Exchange Mail Server | MailFlowStatus |
| MS.Exch07. TestRemoteMailFlow |
Exchange 2007 Test Remote Mail Flow Monitor | Exchange Mail Server | MailFlowStatus |
SQL Server Management Packs
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| MS.SQLServer.DBStatus | Database Status | SQL Server | DatabaseStatus |
| MS.SQLServer.DBFileSpace | DB File Space (rollup) | SQL Server | DatabaseFileGroup SpaceUsageLevel |
| MS.SQLServer.DBLogFileSpace | DB Log File Space (rollup) | SQL Server | TransactionLog UsageLevel |
| MS.SQLServer.DBTotalSpace | DB Total Space | SQL Server | DatabaseSpace UsageLevel |
| MS.SQLServer.DestLogShipping | Destination Log Shipping | SQL Server | ReplicationStatus |
| MS.SQLServer.SrcLogShipping | Source Log Shipping | SQL Server | ReplicationStatus |
| MS.SQLServer.Service | SQL Server Windows Service | SQL Server | SQLServer ServiceStatus |
Internet Information Services Management Packs
| Rule Name | Microsoft SCOM Monitor Name | Mapped CI Type | Mapped ETI |
|---|---|---|---|
| WebServer.NTService. CheckServiceState.Monitor |
World Wide Web Publishing service availability | Windows | WebServerService |
| ServerRole.NTService. CheckServiceState.Monitor |
IIS Admin Service availability | Windows | WebServerService |
| FTPServer.NTService. CheckServiceState.Monitor |
FTP service availability | Windows | FTPService |
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