Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Fulfillment > Request Task workflow and user tasks > Send a notification from a request task

Send a notification from a request task

Security Roles: Request Coordinator, Request Analyst

You can send a notification to one or more recipients in a particular request task phase.

This "Notify" action is available in all request task phases. Users who have the “View” right in the “Request Tasks” area can run this action.

To send a notification from a request task record, follow these steps:

Click Request Fulfillment > Search Request Tasks, enter your search criteria, and then click Search.
Open the request task record from which you want to send a notification.
Click More, and then click Notify.
Select the date and time to send this notification.
Add one or more recipients to the To text box, or type an assignment group in the Group text box.
Select one of the following notification methods:
- Mail: Uses the internal Service Manager Mail application (not email).
- Email: Uses the Service Manager email application.
Modify the subject and the message in the notification as needed.
Click Send.