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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.41
  • Request Fulfillment workflows and user tasks
    • Examples: Request Workflow
    • Create a new request record
    • Create a new request from a user interaction
    • Create a request by copying an existing record
    • Update a request record
    • Suspend a request
    • Approve or deny a request
    • Escalate a request
    • Create a request template
    • Apply a request template
    • Apply a request model to an existing request record
    • Update multiple request records
    • Approve multiple request records
    • Link a request to another record
    • Set a reminder for a request
    • Send a notification from a request
    • View audit log from a request
    • Access the alert log when viewing a request
    • Create a scheduled maintenance task from a request record
    • View or edit the cost of a request
    • Close a request directly in the Logging phase
    • Close a request record
    • Reopen a request record
    • Access Request Fulfillment reports
Use > Request Fulfillment > Request Fulfillment workflows and user tasks > Access the alert log when viewing a request

Access the alert log when viewing a request

Security Role: Request Coordinator

The alert log is a file that lists currently scheduled and active alerts.

To access the alert log when viewing a request, click More from the record that you are viewing, and then click View Alert Log.

ClosedClick here to show or hide links to related topics.

Related concepts

Request Fulfillment workflows and user tasks

Search for a record

Related tasks

Create a new request record

Send Help Center feedback

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