View audit log from a request

Security Role: Request Coordinator

Field value changes in a request or request task record can be monitored by audit application if it is enabled.

A global setting “Audit Records” to enable or disable audit application is available in Request Fulfillment > Administration > Settings. When the setting value is set to “true”, the audit application will run when a request or request task is created, updated or closed. Otherwise, the audit application will be skipped.

The View Audit Log action enables users to view the audit log of the current request record. This View Audit Log action is available in all request phases. The user who has the “Expert” right in the “Request” area is allowed to run this action.

The following table lists the out-of-box audit specification for the request table:

Audit File

Audit Fields

request table

Phase

Status

Approval Status

Request Model

Requested For

Requestor

Assignment Group

Assignee

Request Coordinator

To view the audit log of a request, follow these steps:

  1. Click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.
  2. Open your desired request record.
  3. Click More, and then select View Audit Log.