Use > Service Desk (Streamlined Interaction) > Service Desk administration

Service Desk administration

Service Desk administration consists of the following:

  • Service Desk Environment: Service Desk application contains an environment record for interactions. This record contains options that defines the functionality of the Service Desk application for all Service Desk users.
  • Settings: You can enable the "Create New Interaction" menu entry, and you can set the default category for new interactions.