Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
 Words and Phrases
Words and Phrases
                                                        | Search for | Example | Results | 
|---|---|---|
| A single word | cat | Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". | 
| A phrase. You can specify that the search results contain a specific phrase. | "cat food"(quotation marks) | Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. | 
 Using Boolean Operators
Using Boolean Operators
                                                        | Search for | Operator | Example | 
|---|---|---|
| Two or more words in the same topic | 
 
 
 | 
 
 
 | 
| Either word in a topic | 
 
 | 
 
 | 
| Topics that do not contain a specific word or phrase | 
 
 | 
 
 | 
| Topics that contain one string and do not contain another | ^(caret) | cat ^ mouse | 
| A combination of search types | ( )parentheses | 
 
 | 
- Self-service
Creating self-service users
There are different ways to create a self-service user:
- 
                                                            Manually create an operator and contact record for a single self-service user HPE Service Manager has an out-of-box template record to assist you with this task. 
- Create a self-service operator from a contact record with a single operation
- Create multiple self-service operators from a contact record list with a single operation
 Click here to show or hide links to related topics.
Click here to show or hide links to related topics.
                                                        Related concepts
Self-service
                                                                
Who uses self-service?
                                                                
Self-service licenses
                                                                
Self-service tailoring
                                                                
Configuring the self-service working environment
                                                                
Self-service template record
                                                                
What is a self-service power user?
                                                                
Accessing HPE Service Manager
                                                                
Working with self-service requests
                                                            
Related tasks
Add a user role record
                                                                
Create a self-service user
                                                                
Create a self-service user from an existing contact
                                                                
Create multiple self-service users from a contact list
                                                                
Grant self-service access
                                                            
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