Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Self-service > Creating self-service users > Create multiple self-service users from a contact list

Create multiple self-service users from a contact list

Applies to User Roles:

System Administrator

Caution This function will fail if anyone in the contact list already has an operator record. At that point it stops and does not create operator records for any remaining contacts in the list.

To create multiple self-service users from a contact list, follow these steps:

Click System Administration > Base System Configuration > Contacts.
Use search or advanced search to find one or more records.
Select the contacts for which you want to create self-service users.
Click More or the More Actions icon, and then select Mass Create Operators.
Select Self Service User for the operator type, and then click Next.
Click OK.

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