Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Adding users > Operator records > Synchronization between contact and operator records > Mass create operator records from contact records

Mass create operator records from contact records

Applies to User Roles:

System Administrator

To mass create operator records from contact records, follow these steps:

Click Support > Contacts.
Type or select optional search criteria to find the contacts for which you want to create operator records.
Click Search.
In the record list, open the More Actions menu.
Click Mass Create Operators.
Follow the prompts to create the operators.

Note You can run the mass create function to create operator records only once. If you run the function again, it stops when it encounters the first contact record for which an operator record already exists.

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