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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.41
  • Change Management overview
    • What are changes?
      • Change identifiers
      • Time and date stamps
      • Priority, impact, and urgency
    • Change prioritization
    • Change scheduling
    • Assessment capability
    • Change notification and escalation
    • Change archival
    • What are notifications?
    • Change records and CIs
    • Role-based authorization
    • Management reports generation
    • Release Management
    • Change Management and Service Level Agreements
Use > Change Management > Change Management overview > What are changes?

What are changes?

Changes are the records submitted that initiate a change in an IT service. Each change has a life cycle of approvals, alerts, tasks (if required), phases, and closure. When you submit a change request, Change Management assigns a unique change record number.

ClosedClick here to show or hide links to related topics.

Related concepts

What are approvers?
Managing events
What is an approval?
What are the alert controls?
Managing alerts
What are message classes?

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