Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Configuration Management > Configuration management administrator tasks > Add a relationship

Add a relationship

Applies to User Roles:

Configuration Manager

To add a relationship for a CI record, follow these steps:

On the CI record, scroll down to the Relationships section.
To add a new downstream relationship, click Add. If you are creating a new CI, click Save before adding the relationship.
On the Configuration Item Relationship form, fill in the Relationship Name, Relationship Type, and the list of Downstream CIs.
(Optional) Fill in the Outage Dependency fields, and then click OK to return to the CI record.
When you finish creating or modifying the configuration item record, click Save.

The upstream and downstream CIs are displayed with their display names.