Service Portfolios

The following fields capture Service Portfolio details.

19 fields described in ITIL Corresponding Field in HPE Service Manager
Service name Display Name/CI Identifier
Service description Description
Service status Status
Service classification and criticality Secrity/Sox/Export Control classification/Critical CI
Applications used Software/Applications
Data and/or data schema used In HPE UCMDB, service CI can be mapped to its database (like Oracle) down to its schema/tablespace.
Business processes supported In HPE PPM, see screenshot below
Business owners Owner
Business users Subscribers
IT owners CI Owner
Service warranty level, SLA and SLR references In Service Catalog module
Supporting services Relationships
Supporting resources Supporting Groups
Dependent services Relationships
Supporting OLAs, contracts and agreements Service Contract
Service costs In HPE Asset Manager
Service charges (if applicable) In HPE Asset Manager and HPE Application Portfolio Management
Service revenue (if applicable) Captured in HPE Application Portfolio Management
Service metrics Metrics