Pipeline Services

The HPE Service Manager Configuration Management module provides service asset and configuration management. The Configuration Management process manages service assets to support other IT Service Management processes. Services are represented as CIs in HPE Service Manager, which enables their access to all related support and delivery processes.

The HPE Service Manager Configuration Management module captures information on CIs and CI attributes in CI records. HPE Service Manager uses the concept of Device Types to categorize CIs, and to define what information can be collected for each CI.

Each CI record has a status field. All CI’s are tracked through their lifecycle using the Status field, and the Environment field with values such as “Development”, “Test”, “Production”, “Failover.” By filtering on the specific value user can get a view/list of services in the pipeline.