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Configuration item maintenance history

When a maintenance task runs, the Maintenance History function tracks the number of incident records, change requests, or request management quotes the maintenance task generated. If you set the maintenance task to create a single incident, change, or quote, the number recorded is one (1). For maintenance tasks that generate a collection of incidents, changes, or quotes, the number recorded may be different every time the task runs.

For example, on May 1, two servers are running in City A, but by June 1, an additional server is added. Therefore, a task that generates a change for every server in City A would generate two (2) changes in May, and three (3) changes in June. The maintenance history function keeps track of these numbers.