Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Database Administration > Attachments > Support for blocking attachments with certain file extensions > Add .unsafe to the list of file extensions to skip for knowledgebase indexing

Add .unsafe to the list of file extensions to skip for knowledgebase indexing

Applies to User Roles:

System Administrator

To prevent Service Manager from indexing .unsafe attachments for knowledgebase searches, you need to add .unsafe to the list of file extensions that should not be indexed or extracted. You do so by updating the following sclib type knowledgebases: Iincident_Library, Interaction_Library, Knowledge_Library, Knownerror_Library, and Problem_Library.

Note: This task requires that you have a search engine installed and correctly configured.

To add .unsafe to the list of file extensions to skip:

Click Knowledge Management > Configuration > Knowledgebases.
Click Search.
A list of records displays: Iincident_Library, Interaction_Library, Knowledge_Library, Knownerror_Library, and Problem_Library.
Select a record in the list, and click the Type information tab.
In the Skip these extensions field, add .unsafe to the existing file extension list, using a semi-colon as the separator. For example, jpg;bmp;gif;exe;unl;unsafe
Click Save.
For the other records in the record list, repeat steps 3 through 5.

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