Manually launch change flows

User roles: Change Manager, Change Coordinator, and Release Manager

Once a change record is approved and advances to the Change Implementation (or Build and Test) phase, you can select to manually launch the OO flows linked to the change record.

Note You can perform this task only on a change record that meets the following conditions. You can always perform this task regardless of the Automation Type of the change.

Category Change Phase
Release Management

Build and Test

None of the following:

  • KM document
  • CI Group
  • Subscription
  • Unplanned Change
  • Release Management

Change Implementation

To manually launch OO flows from a change record:

  1. Log on to the Service Manager Web client. 
  2. Open an existing change record that meets the conditions previously mentioned.
  3. Click More, and then select Execute OO Flow.

    • If there is no OO flow linked to the change, an error message appears: "No related OO flows found."
    • If there is only one OO flow linked to the change, the Select Affected CI for OO Flow page opens.
    • If there are multiple OO flows linked to the change, the Select an OO Flow page opens. Select an OO flow from the table. The Select affected CI for OO flow page opens.
  4. Select an affected CI from the table or click Skip to go to the next page if there are no CIs related to this OO flow. The Set Parameters page opens.

    • If the selected OO flow has a parameter with a Mapped Change Field (for example, Impact) and the change has a corresponding value for this Mapped Change Field, this Impact field value from the change will be automatically populated as the value of this OO flow parameter. If the Mapped Change Field is an array type field, the values of the array will be combined and separated by commas (,).
    • If the selected OO flow has a parameter with a Mapped CI Field (for example, Ip Address) and the Affected CI of the change has a corresponding value (for example, an IP address) for this Mapped CI Field, this affected CI field value from the change will be automatically populated as the value of this OO flow parameter. If the mapped CI field is an array type field, the values of the array will be combined and separated by commas (,).
    • If the selected OO flow has a parameter without a Mapped Change Field or Mapped CI Field, the value specified in its Default Value field will be populated.
  5. Provide all the required parameter values for the selected OO flow.

    Note In some cases, you may need to add additional parameter names and specify their values.

  6. (Optional) If you want the OO flow to be executed asynchronously, select Asynchronous.
  7. Click Next. The selected OO flow is launched, and you are returned to the Select an OO Flow page when the change is linked to more than one OO flow.

    Note If you do not want to launch more OO flows, click Finish instead of Next to launch the selected OO flow and return to the change form.

  8. Continue to launch more OO flows from the list on the Select an OO Flow page.
  9. Click Finish.
  10. Once an OO flow execution is complete, a dialog box opens, stating that the execution is done and asking if you want to view the execution result.

    • Click Yes to view the execution result in Operations Orchestration.

      If LW-SSO is configured in both the Service Manager Web client and Operations Orchestration, the execution result in Operations Orchestration is displayed without any login prompt. If LW-SSO is not configured, an Operations Orchestration log-in page opens; after you log on to Operations Orchestration, the execution result is displayed.

    • Click No to close the dialog box.