Use > Knowledge Management > Knowledge Management overview > Adaptive learning > Enable or disable adaptive learning

Enable or disable adaptive learning

Applies to User Roles:

System Administrator

When adaptive learning is enabled, data about the queries that returned documents that were used for solving issues is stored and integrated into the documents when they are indexed.

To enable or disable adaptive learning, follow these steps:

  1. Click System Administration > Ongoing Maintenance > Environment Records > Knowledge Management Environment .
  2. Select the Use Adaptive Learning to enhance search results field to enable adaptive learning.

    Note Clear the Use Adaptive Learning to enhance search results field if you want to disable adaptive learning.

  3. Save your changes.
  4. Reindex all sclib-type knowledgebases.

    Note This step is needed whenever you enable or disable adaptive learning.