Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Operational Reports Guide > Report Descriptions and Usage > Configuration Management Reports > Configuration Item Relationships

Configuration Item Relationships

Description

The Configuration Item Relationships report breaks down the configuration items (CIs) and their downstream relationships by type and then by subtype. If a CI has more than one downstream relationship, the report displays the total count. You can double-click the count to view the full list of downstream relationships.

Customer Value

This report allows a Configuration Management administrator to evaluate the CI relationships defined in the organization and determine whether the relationship model accurately represents their business needs. The administrator can also see the outage definitions and determine whether to change them.

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