Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem workarounds

Problem workarounds

Problem solutions and workarounds can be communicated to the service desk staff in two ways.

System administrators can configure a help desk operator’s interface to automatically check for potentially similar records based on similar Known Errors, root causes, Incident records, Incident record duplicates on a device, or Incident record duplicates on parents.
When a user creates an Incident record, HPE Service Manager prompts the user with a list of similar Problem records, which the user can access for workaround information. In addition, Problem information can be promoted to the Service Manager Knowledge Management module; when users search for potential resolutions in Knowledge Management, applicable workarounds from Problem records are presented.