Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management overview > Problem Management tables

Problem Management tables

Problem Management uses the following tables.

Record type	Table	Record prefix
Problem Management record	rootcause	PM
Problem Management task record	rootcausetask	PM (Task records append a second sequential number to the parent task number)
Problem Control category record	rootcausecat	none
Problem Control phase record	rootcausephase	none
Problem Control task category record	rootcausetaskcat	none
Known error record	rootcause	KE
Error Control category record	rootcause	none
Error Control phase record	rootcause	none
Incident record	probsummary	IM
Request for Change (RFC) record	cm3r	C

Click System Definition > Tables > anytablename to see associated fields, keys, links, forms, triggers, records.