Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager documentation set
- Service Manager white papers
- Service Manager documentation updates
Service Manager documentation set
The following table lists all the HPE Service Manager documentation.
| Document | Description | Available Formats | Locations |
|---|---|---|---|
| Release Notes |
Includes last minute information, fixed issues, and limitations. |
HPE Software Support Online | |
| Support Matrix |
Describes the hardware and software requirements and the compatibility information of Service Manager components. |
HPE Software Support Matrices portal | |
| Open Source License | Service Manager Open Source and Third-Party Software License
Agreements Describes a list of the related open source components under each open source license in Service Manager. Service Request Catalog Open Source and Third Party License Agreements Describes a list of the related open source components under each open source license in Service Request Catalog. |
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HPE Software Support Online |
| Installation and Upgrade Documentation Center |
Provides guidelines on upgrading the Service Manager binaries, applications, and other components (Smart Analytics, KM Search Engine, language packs, content packs, Service Request Catalog, Mobility, etc) to version 9.41. he Installation and Upgrade Documentation Center is available as a ZIP file on the HPE Software Support Online web site. To use this documentation center, extract the ZIP file to a local or shared drive, and then open This documentation center provides a central place for quick access to the following documents:
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Interactive HTML document | HPE Software Support Online |
| Interactive Installation Guide (Interactive HTML)
Provides instructions on how to prepare an RDBMS and install the Service Manager server, web tier, Windows client, and legacy integrations. |
Interactive HTML document | ||
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Applications Upgrade Guide (PDF) Provides instructions on how to upgrade the Service Manager applications from SM7.1x, SM9.2x, and SM9.3x (with or without a Process Designer content pack installed). Implementers can use this guide to complete an application upgrade or to run their current application versions on an upgraded client/server environment. Refer to the appropriate guide according to your pre-upgrade version of Service Manager. |
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Interactive Applications Upgrade Guide Enables you to select the options required for your implementation and produce a customized applications upgrade guide that includes only the requirements and tasks that apply to you. |
Interactive HTML document | HPE Software Support Online | |
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Applications Patch Manager Guide Describes the HPE Service Manager Applications Patch Manager and how to use it to update your applications from SM9.4x to the latest applications release. |
HPE Software Support Online | ||
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Process Designer Migration Guide Outlines the procedures to migrate existing tailoring to Process Designer, and the procedures to migrate your legacy data to Process Designer based workflows. |
Help Center |
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| Service Manager Hybrid Migration Guide
Describes how to migrate to Service Manager Hybrid by using the migration tool and the changes that the Process Designer migration tool makes to your Service Manager deployment. |
Help Center |
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Upgrade Assessment Toolkit User Guide Provides instructions on how to generate and customize data reports by using a toolkit named Assessment Toolkit, and also describes a suite of assessment reports that can be generated by using this toolkit. With the help of these assessment reports, HPE partners can easily estimate migration effort and potential problems for a data migration from ServiceCenter to Service Manager or a system upgrade from an earlier version of Service Manager to a later one. |
Help Center |
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Language Pack Installation Guide Describes how to install the language packs. |
Help Center HPE Software Support Online |
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Smart Analytics Administrator and User Guide Describes how to install, configure, and use Smart Analytics. |
Help Center |
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Provides a comprehensive overview of the Knowledge Management Solr search engine and its capabilities. This guide also includes installation instructions, configuration options, and information on how to upgrade from the K2 search engine. |
Help Center |
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Mobile Applications User Guide Describes how to use HPE Service Manager Mobile Applications. HPE Service Manager Mobile Applications connects your company's people and information by providing your team access to the Change Management, Incident Management and Service Desk applications through the use of smartphones. Service Manager Mobile Applications provides your Change Management, Incident Management, and Service Desk Agent staff with mobile access while away from the office 24 hours a day, seven days a week. |
Help Center |
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Describes how to use HPE Service Manager Mobile Applications. As an instant messaging tool embedded in Service Manager, Service Manager Collaboration enables Service Manager IT operators to collaborate in real time (or anytime) when handling an Interaction, Incident, Incident Task, Request, Request Task, Problem, Problem Task, Change, or Change Task. |
Help Center |
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Service Request Catalog Interactive Installation Guide Provides instructions for installing HPE Service Request Catalog for Service Manager. HPE Service Request Catalog for Service Manager is a self-service requesting and approval interface in the web client. This interface provides an easy-to-navigate guided process that helps end users to perform request-related tasks. The Service Request Catalog interface requires installation and setup before users can use it. |
Interactive HTML document | HPE Software Support Online | |
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Service Request Catalog Customization Guide Provides the information that is needed to customize the HPE Service Request Catalog for Service Manager. |
Help Center |
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Guides and Best Practices |
Processes and Best Practices Guide Provides best practices, management overviews, process flows, and workflow diagrams for the Service Desk, Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management, and Configuration Management modules. This guide is based on practical experience from implementing Service Manager for many customers of various sizes. |
Help Center |
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Tailoring Best Practices Describes the most common tailoring activities and how to best accomplish them in order to meet particular use case goals. |
Help Center |
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Process Designer Tailoring Best Practices Guide Describes best practices for using the Process Designer framework and tailoring a Process Designer based module. |
Help Center |
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Web Services Guide Describes how to publish or consume Web Services using Service Manager. This document introduces the SOAP API and the RESTful API that are used in Service Manager, and includes examples that can be used as templates. |
Help Center |
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Document Engine Guide Provides an overview of the Document Engine and a description of the Document Engine components.This guide also includes a detailed example that demonstrates how to use the Document Engine to implement a work order system in Service Manager. |
Help Center |
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Wizards Guide Describes the Wizard tool that you use to create custom wizards, and defines and describes each of the fields the tool includes. |
Help Center |
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Programming Guide Provides an overview of the RAD system language in Service Manager. It also provides an overview of JavaScript functionality in Service Manager, using both examples and descriptions of JavaScript objects, properties, methods, and functions. |
Help Center |
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Accessibility Guide Contains information for those who want to use the product in accessible mode and detailed information for Service Manager administrators. |
Help Center |
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Shared Memory Guide Describes how to create and use shared memory. |
Help Center |
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Service Manager Operational Reports Guide Describes how to run Service Manager Operational Reports. |
Help Center |
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SM Doctor User Guide Service Manager Doctor enables support engineers to collect configuration and diagnosis data from Service Manager. |
Help Center |
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| Integrations |
Service Manager Integration Suite (SMIS) Developer Guide Describes the Service Provider Interface (SPI) of SMIS, and provides instructions on how to develop a template for a schedule-based or UI-based integration, as well as on how to register an integration template in SMIS. |
Help Center |
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Service Manager Service Catalog-PPM Center Project Proposal Integration Solution Configuration Guide Describes how to configure the HPE Service Manager Service Catalog-PPM Center Project Proposal Integration Solution. |
Help Center |
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Service Manager Exchange with SAP Solution Manager Installation and Administration Guide Describes the installation, configuration, administration, and maintenance of HPE Incident Exchange and the HPE Incident Exchange web service. |
Help Center |
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Service Manager Exchange with SAP Solution Manager User Guide Describes how to use HPE Service Manager Exchange with SAP Solution Manager. |
Help Center |
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Universal CMDB Integration Guide Describes how to establish and maintain the connection between the UCMDB and Service Manager systems. |
Help Center |
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Defects and Requirements Exchange with HPE Service Manager and HPE Application Lifecycle Management Installation and Administration Guide Describes how to configure and deploy integrations between Service Manager (SM) and HPE Application Lifecycle Management (ALM). |
Help Center |
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| PDF versions of the Help Center topics |
Provides the content of the Help Center in PDF format so that you can easily print multiple help topics or read the online help in PDF format. Whats New help topics for printing Getting Started help topics for printing Service Desk help topics for printing Incident Management help topics for printing Problem Management help topics for printing Change Management help topics for printing Request Fulfillment help topics for printing Time Period Management help topics for printing Configuration Management help topics for printing Knowledge Management help topics for printing Service Catalog help topics for printing Service Level Management help topics for printing Reporting help topics for printing Survey help topics for printing Calendar Administration help topics for printing Scheduled Maintenance help topics for printing Application Setup help topics for printing Database Management help topics for printing System Installation and Setup help topics for printing System security help topics for printing Server performance tuning help topics for printing Integrations help topics for printing Tailoring help topics for printing Status and notifications help topics for printing Delta Migration Tool help topics for printing System Configuration Parameters help topics for printing |
Help Center |
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