Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Service Catalog approvals > Default Service Catalog approvals

Default Service Catalog approvals

You can define default approvals that apply globally to all Service Catalog items.

To set up default approvals, the Service Catalog Manager needs to configure the Approval Roles and the Approval Activities that define the approvers, approval conditions and approval levels. For example, different levels of approval roles are required to approve a request depending on the order's cost value. After that, approvers can perform several types of approval tasks.

Note: Settings in Approval Roles and Approval Activities are saved in an approval definition record that is named "Service Catalog Approval," which is a request-level approval.

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