Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Service Catalog approvals > Default Service Catalog approvals > Define approval roles

Define approval roles

User roles: Service Catalog Manager, System Administrator

Approval Roles are a way to identify which users have the capability to approve Service Catalog requests. You can view two OOB Service Catalog Approval Roles (Use Group and 1st Level Manager) in Service Manager.

In this example, the Service Catalog Manager adds a new Approval Role and the System Administrator assigns the new role to an operator.

Log on to Service Manager as Service Catalog Manager.
Click Administration > Approval Roles.
Click Search. You can see two OOB roles as examples displayed in the list: 1st Level Manager and Use Group.
Notes:
- 1st Level Manager is the manager specified in the user’s contact record.
- Use Group is a group comprising several operators; it is a sample role that shows how you can specify a group as an approver.
- You can select 1st Level Manager and view the JavaScript that defines the approver dynamically based on the Contact Record of the requestor. Or select Use Group and view the Expression that defines the approval role Use Group as SYSTEMS ADMIN.
Select User Group from the list.
Change the Role Name to Technical IT Approver.
Click the Expressions tab, and change the SYSTEMS ADMIN to SYSTEMS SUPPORT.
Click Add. A message displays saying the svcApprovalRole record was added.
Log out and log in as System Administrator.
Click System Administration > Ongoing Maintenance > Operators.
Search and select an operator to do the Technical IT approvals.
On the Login Profiles tab, add SYSTEMS SUPPORT to the list of Assignment Groups.
Click Save.

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