Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Service Catalog management > Service Category hierarchies > Service Catalog subcategories

Service Catalog subcategories

Subcategories are a way to refine a category into smaller groups. For example, the hierarchy of Desktop Services includes Software and Hardware categories. The Software category contains the Productivity Tools and Microsoft Windows subcategories. You could add more subcategories as the need arises.

Desktop Services (hierarchy)

    Software (category)

         Productivity Tools (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

         Microsoft Windows (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

    Hardware (category)

Subcategories are not localized and display in English.

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