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Service Catalog hierarchies

A hierarchy describes a collection of IT products or services in a Service Catalog. This collection is broad enough to break down into subordinate categories and subcategories. For example, Desktop Services, Employee Services, and Telecommunication Services are examples of hierarchies with categories and subcategories. The following example shows the hierarchy of Desktop Services that includes Software and Hardware categories.

Desktop Services (hierarchy)

    Software (category)

        Productivity Tools (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

        Microsoft Windows (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

    Hardware (category)