Using export and import for localization

When you have large number of items to localize it the Service Catalog you can use the export and import capabilities of HPE Service Manager to create a text file or Excel file. You can then edit the file or provide it to a translation service for localizing. For additional information about exporting and importing files see the related topics.

When using export and import consider the following:

  • When you generate the list of records to export, be sure to include key fields (the name field and syslanguage, for example) and all of those fields you intend to localize (description, display name, detailed description).
  • The language parameter is the language code defined by the language identifier in the language table. You need to have SysAdmin access to view the language table in the database.
  • Select characters as delimiters that are not found in the data you are exporting. For example use ^^ as delimiters instead of tabs, commas, or spaces.
  • Use a UTF-8 compliant text editor such as Textpad for a text file.
  • When you import the translated file, use the same delimiter you used when exporting. and .
  • Define the same fields and in the correct order in the import wizard to match the exported fields and field order.