Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Request Closure

Status	Closed
Rule Set	Notification is triggered when Request status is “Closed” and closure code is not “Withdrawal requested by customer”
Notification name(notification definition table)	Request Closure
Recipients	requestor, request coordinator, assignee
Subject	Request %s (hyper link of request number) has been closed. The closure code is {$closure.code}.
Format	HPE Service Manager Request %s (hyper link of request number) has been closed. The closure code is {$closure.code}. Details Title (or Description): Category: Subcategory: Request Model: Status: Priority: Closure Comments: Sent from HPE Service Manager. Do not reply to this email.