Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Request Escalation

Status	All
Rule Set	Notification is triggered when the “Escalated” flag is selected and the “Escalation Manager” is specified.
Notification name(notification definition table)	Request Escalation
Recipients	Request Manager, Assignee or members of Assignment Group if Assignee is null
Subject	Request %s (hyper link of request number) has been escalated.
Format	HPE Service Manager Request %s (hyper link of request number) has been escalated. Details Title (or Description): Category: Subcategory: Request Model: Status: Priority: Sent from HPE Service Manager. Do not reply to this email.