Request Escalation

Status All
Rule Set Notification is triggered when the “Escalated” flag is selected and the “Escalation Manager” is specified.
Notification name(notification definition table) Request Escalation
Recipients Request Manager, Assignee or members of Assignment Group if Assignee is null
Subject Request %s (hyper link of request number) has been escalated.
Format

HPE Service Manager

Request %s (hyper link of request number) has been escalated.

Details

Title (or Description):

Category:

Subcategory:

Request Model:

Status:

Priority:

Sent from HPE Service Manager. Do not reply to this email.