Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Desk (Streamlined Interaction) > Service Desk workflows and user tasks > Self-Service user interactions > Close a self-service request

Close a self-service request

Applies to User Roles:

User

You can close a self-service request if you are no longer experiencing the problem or if you have another reason for closing the request. If you need to resubmit the request, you can do so from your list of closed self-service requests.

To close a self-service request, follow these steps:

Click View Open Requests. Service Desk displays a table of your open requests and the status of each request.
Select the Service Desk interaction record that you want to close.
Click Update, type an update description if necessary, and then click Close Request.
Select a reason to close the request, and then click Submit. The Service Desk interaction record is closed.

Note When you close your self-service request, an activity update is added to the corresponding back-end fulfillment records to reflect that you have closed the self-service request.

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