Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Desk (Streamlined Interaction) > Service Desk workflows and user tasks > Self-Service user interactions > Update a self-service request

Update a self-service request

Applies to User Roles:

User

You can update any of your open self-service requests with additional information to assist the Service Desk Agent.

To update a self-service request, follow these steps:

Click View Open Requests to display a table of your open requests and the status of each request.
Select the Service Desk interaction record that you want to update.
Click Update, and then enter any new request details, additional descriptions, or add relevant attachments as needed.
Click Save & Exit.

Note If the Service Desk interaction record is linked to a request , an incident, or a change record, your updates are automatically copied to the Activities section in the linked record.

Send Help Center feedback