Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management overview > Managing events

Managing events

Events are system occurrences triggered by new or updated change requests, such as creating or approving a change. Events can trigger special processing, such as alerts and messages. When an alert condition becomes true, Change Management treats it as an event, and sends predefined notifications. You can create other customized routines to run as part of event processing.

The Events file contains the names and definitions of all valid Change Management events.

Change Management includes several default events, such as cm3r approved and cm3r closed. You can add others, according to your business requirements. For example, there may be activities or conditions to be checked or unique events that require user notification.

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