Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management overview > Change workflows

Change workflows

The HPE Service Manager Change Management module implements ITIL processes for change management. The module ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to an organization’s infrastructure, from the time the need for the Change is realized until the time the Change is fully executed. Workflows for Normal, Standard, and Emergency changes are provided and additional workflows can be added by the customer if required by their processes. Each of these workflows enables personnel and management to:

Create a request for change (RFC) record, assigning a unique number against which all activity can be tracked and reported
Within a change record, identify the tasks (work processes) required to accomplish the change
Follow, track, and query changes through the entire implementation cycle

Workflow phases identify the logical sequence of repeatable steps within the change implementation cycle. There is also a visualization of the current phase, previous, and potential future phases of the RFC.

Response-time objectives are available for both changes and change tasks. These objectives set goals for the amount of time required to move the record from one phase to another and have associated business rules, alerts, escalations, and notifications.

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