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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Priority, impact, and urgency
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Change identifiers
- Time and date stamps
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Role-based authorization
- Change notification and escalation
- Change Management Audit trail
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Change archival
Closure of processed changes and tasks is a standard part of the workflow. The closure action not only supports saving of the record but separate validations, rules, and possibly even separate forms to ensure business success. Closing a change does not remove it from the database.
The most typical approach for archiving records is to leverage the chosen RDBMS tools from Oracle or MS SQL Server to perform their database administration for purging and archiving.
HPE Service Manager provides an archive and purge tool that can be configured by table and criteria for archiving. This is a facility only the administrator would use. This capability allows the ability to archive either manually or on a scheduled basis.
One new capability in this area is the ability to take advantage of the HPE archive tool suite. These tools allow data to be archived out of Service Manager into a system accessible file system. The production or alternative instance of Service Manager can then be used to access these data records.
Related concepts
Related references
Related tasks
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