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A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Priority, impact, and urgency
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Change identifiers
- Time and date stamps
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Role-based authorization
- Change notification and escalation
- Change Management Audit trail
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Message Group Definition record
HPE Service Manager Change Management uses message groups to identify the members of a work group, also known as a Message group. Message groups include two types:
- Members receive work messages sent to the group, such as event and alert messages. For example, notifying members about the progress of requests and tasks that their group is responsible for managing. Members automatically act as reviewers.
- Approvers approve requests for the group. Approvers usually receive notifications when a request is awaiting their approval.
Approvers are not automatically reviewers. If an approver must receive all group notifications, whether related to work activities or to approvals, make sure to add them to both the Members list and to the Approvers list.
The Message Group Definition record stores the login IDs of all members and approvers who receive notifications and messages during a change project.
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