Escalation

Status All
Rule Set Notification is triggered when Escalation checkbox is checked and saved
Notification name(notification definition table) Escalated Incident
Recipients Incident Manager, Incident Assignee
Subject Incident %S (Incident number) has been escalated
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM.

Dear Sir/Madam,

Incident %S (Incident number) has been escalated

Incident details are as follows:

Title:

Status:

Category:

Subcategory:

Priority:

Description:

Click here to go to the Incident Record (provide the link to Incident record)

 

Thanks and regards,

HPE Service Manager