Pending with Customer

Status Pending Customer
Rule Set Notification is triggered when the status of the record is changed to “Pending Customer”
Notification name(notification definition table) Incident pending customer
Recipients Requestor
Subject Incident %S (Incident Number) pending for Requestor Input
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM.

Dear Sir/Madam,

The Incident %S (Incident number) is pending for your inputs. Please find the reason below and provide necessary input to enable resolution

Title:

Priority:

Description:

Click here to go to the Incident Record (provide the link to Incident record)

 

Thanks and regards,

HPE Service Manager