Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Pending with Customer

Status	Pending Customer
Rule Set	Notification is triggered when the status of the record is changed to “Pending Customer”
Notification name(notification definition table)	Incident pending customer
Recipients	Requestor
Subject	Incident %S (Incident Number) pending for Requestor Input
Format	NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, The Incident %S (Incident number) is pending for your inputs. Please find the reason below and provide necessary input to enable resolution Title: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record) Thanks and regards, HPE Service Manager