Suspension

Status Suspended
Rule Set Notification is triggered when the status of the record is changed to “Suspended”
Notification name(notification definition table) Incident suspended
Recipients Requestor, Incident Coordinator, Incident Assignee
Subject Incident %S (Incident Number) has been Suspended
Format

NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM.

Dear Sir/Madam,

The Incident %S (Incident number) is suspended. Please find the reason and duration of suspension.

The Incident may be unsuspended manually before the suspension duration ends.

Title:

Description:

Click here to go to the Incident Record (provide the link to Incident record)

 

Thanks and regards,

HPE Service Manager