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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Service life cycle management

Use > Configuration Management > Configuration Management workflows and user tasks > Service life cycle management > View subscriptions for the departments you manage

View subscriptions for the departments you manage

Applies to User Roles:

Self-Service

User

You can view subscriptions for services used by departments you manage from the Self-Service home page. The list of subscriptions displays both shared services and individually assigned configuration items (CIs). Subscriptions can include service level agreements (SLAs), history, custom options, and pending change requests.

To view subscriptions for the departments you manage, follow these steps:

Click Subscriptions > For Departments I Manage on the Self-Service home page. A list of subscriptions for the department opens.
Select a name to view the service description, status, history, and Service SLA.
In the Service SLA field, click the Find Related Information button to view a detail screen that contains the Agreement ID, Title, and Description.
Click Cancel, and then click Back to return to the list of service subscriptions.

Note If you manage more than one department, you can see the subscriptions for all the departments.

Click here to show or hide links to related topics.

Related concepts

Service life cycle management
Business service groups
Defining the change category to use when adding or canceling subscriptions
Example: Search for a record

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