Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Scheduled maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Running an extra Format Control record
Scheduled Maintenance includes a hook to enable you to run a particular Format Control record before it transfers control to the Service Manager application code. The Format Control record associated with an Incident record, change request, or
Adding a Format Control record enables you to manage Format Control, calculations, validations, or calls to subroutines before the normal Format Control record passes into the regular Service Manager incident, change or request processing.
Note Task expressions can accomplish many of the same calculation tasks.
Specify an extra Format Control record
Applies to User roles: System Administrator
To specify an extra Format Control record:
- Click System Administration > Base System Configuration > Scheduled Maintenance > Scheduled Maintenance Tasks.
- Click Search.
- Click the selected task to view it in the Scheduled Maintenance Tasks form.
- Click the Details tab.
- Click Fill on the text box labeled Call out to this format control record.
- Choose a format control from the Related Records list.
- Click Save.
The Add processes on this extra Format Control record will execute after the expressions are parsed, but before the regular incident record, change request, or
