Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Scheduled maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Using a Scheduled Maintenance template
Scheduled Maintenance follows a series of steps when it applies a default template to a new maintenance task.
- A user selects Generate Recurring Incidents, Changes, or Requests from the More Actions menu in Incident Management, Change Management, or Request Management.
- Scheduled Maintenance uses the default incident template specified in the Scheduled Maintenance Administration form.
- Scheduled Maintenance creates a Scheduled Maintenance task. When the task runs, it creates a new Incident record that looks like the template record.
- A user can subsequently modify the record.
The new record does not copy the template exactly. The default template record may reference another piece of hardware. Scheduled Maintenance overrides the template record category with the default Incident Management category for the Configuration Item (CI) as it appears in the Configuration Management record. It also replaces the device ID with the correct device ID.
Specify Scheduled Maintenance template records
Applies to User roles: System Administrator
To specify Scheduled Maintenance template records:
- Click System Administration > Base System Configuration > Scheduled Maintenance > Administrative Options.
- The Scheduled Maintenance Administrative Options form appears with a list of default templates. A template is an existing record that can be reused with different data. Replace any default template name with a different record name.
- Click Save.
- Click OK.
