Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
Adding delivery objectives for a catalog item or bundle
Each catalog item or bundle definition record contains a Delivery Targets tab where a catalog manager can add or remove multiple objectives. The following information is available on the Delivery Targets tab:
| Column name | Description |
|---|---|
| Name | A character field that contains the title of a delivery objective. |
| Deliver Within | A numerical field that contains the length of time that it is expected for the delivery of the catalog item or bundle. |
| Calendar | A character field that contains a custom work schedule. |
| Limit Access to Users with these SLAs | An array field that allows the service provider to offer delivery objectives only to requesters with a listed SLA. For example, consider a delivery objective of 3 Business Days that provides one service level with associated limitations: Name Limit Access to ... 3 Business Days Sales Gold, Marketing Gold, Executive Gold As defined above, the three business day delivery objective is only available as a choice to requesters with other listed Gold SLAs. Everyone else requesting the service is given only one (and thus defaulted) choice: Silver. |
Add a delivery objective to a catalog item or bundle
- Click Service Catalog > Administration > Manage Items.
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Type or select any search criteria for the item or bundle you want to modify and click Search.
The catalog item or bundle definition record opens.
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On the Delivery Targets tab, click Add.
This launches a wizard that prompts you to select an objective from a list.
- Click Save.
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Click OK.
Service Manager updates the item or bundle definition record.
Remove a delivery objective from a catalog item or bundle
- Click Service Catalog > Administration > Manage Items.
- Type or select any search criteria for the item or bundle you want to modify and click Search.
The catalog item or bundle definition record opens. - On the Delivery Targets tab, select the objective that you want to delete and click Remove.
The delivery objective is deleted from the list. - Click Save.
- Click OK.
The item or bundle definition record is now updated.
