Using the Service Catalog WSDL for external fulfillment of requests

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager allows you to connect to and consume external Web Services. When you connect to an external Web Service, Service Manager retrieves the Web Service Description Language (WSDL) file for the service and converts it into a set of JavaScript functions. Service Manager stores the JavaScript functions in its local ScriptLibrary. You can then write custom JavaScript to call these Web Services JavaScript functions and send and receive SOAP messages to the remote Web Service.

For example, you can query external Web services to enable fulfillment of Service Catalog requests from external applications such as Asset Manager. The Service Catalog Web Services and Asset Manager Out-of-Box (OOB) connector is already setup to consume external web services through Service Manager's standard support. See the related topics for an example of the Service Catalog WSDL.

Field mappings between Service Catalog and Asset Manager

These are the Asset Manager fields that are populated from the procurement WSDL fields when a Service Catalog user requests an item that is mapped to the Open a Standard Request in Asset Manager connector. After a user requests the item and the request is approved, the information is routed to Asset Manager. All of the Asset Manager fields are found within the amRequest table.

Service Catalog field	Asset Manager field
RequestedBy	Requester.BarCode
RequestedFor	User.BarCode
Description	Description and Purpose (truncates the string to the first 150 characters)
NeededBy	dtService
Severity	Priority
Quantity	ReqLines.fQty
PartNumber	The PartNumber is not stored in an AC field. This number should match the ID of a Standard Request instance in AC.

Service Catalog field

Asset Manager field

RequestedBy

Requester.BarCode

RequestedFor

User.BarCode

Description

Description and Purpose
(truncates the string to the first 150 characters)

NeededBy

dtService

Severity

Priority

Quantity

ReqLines.fQty

PartNumber

The PartNumber is not stored in an AC field.
This number should match the ID of a Standard Request instance in AC.

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Using the Service Catalog WSDL for external fulfillment of requests

Example: Service Catalog fulfillment WSDL

Field mappings between Service Catalog and Asset Manager