Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
Defining a catalog item that results in the creation of a subscription
The Service Catalog manager can define whether a request for a Catalog Item results in the creation of a subscription linked to the goods and services delivered. When the Create Subscription check box is selected on the Catalog Item Definition record, a subscription record is created after the request is approved.
Note The Create Subscription check box is not available for Support Catalog Items.
The Service Catalog manager can flag a Catalog Item as available for individual and/or department subscription. When browsing the catalog to request a subscription, the Department Requester can select either individual or department based on what is selected in the Catalog Item definition record.
A collection of items within a bundle can also be made available for subscription. It is important to note that a bundle can only contain items that are defined as available for Individual subscription. If a bundle includes an item that is defined exclusively as Department, the user receives an error message when they attempt to select the bundle from the catalog listing.
A user is not be able to request items that they are already subscribed to or that are in a pending status.
Define which catalog items are available for subscription
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Verify that the subscription mode is set to Service Catalog in the Configuration Management environment record.
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Click Service Catalog > Administration > Manage Items.
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Type
Itemin the Type field and click Search. -
Select a Catalog Item from the record list and click on the Connector Details tab.
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Select the Create Subscription check box.
When the check box is selected, two additional fields open.
Note The Create Subscription check box is not available for Support Catalog Items.
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In the Subscription Item field, fill or find the name of the item that will post to the Subscription record and Change record that is created during the fulfillment process.
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In the Subscription Availability field, select either Individual or Department. This indicates whether an individual or department subscription can be made against the Catalog Item.
Note If you select Department, the user will not be able to specify a quantity.
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Click Save.
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Click OK.
Users can now subscribe to this catalog item.
