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- Troubleshooting and Limitations – Discovery Modules
- Agent Driven Inventory Discovery Troubleshooting
- Troubleshooting – Google Cloud Discovery
- Troubleshooting and Limitations – Amazon Web Services Discovery
- Troubleshooting and Limitations – Cloud Foundry Event Discovery
- Troubleshooting and Limitations – Docker Swarm Event Discovery
- Troubleshooting and Limitations – Database Connections by Host Credentials Discovery
- Troubleshooting and Limitations – EView Agent Discovery
- Troubleshooting and Limitations – GlassFish Discovery
- Troubleshooting and Limitations – Host Connection by PowerShell Discovery
- Troubleshooting and Limitations – Host Connection by Shell Job
- Troubleshooting and Limitations – Host Connection by SNMP Job
- Troubleshooting and Limitations – Host Connection by WMI Job
- Troubleshooting and Limitations – Host Platform by Shell Discovery
- Troubleshooting and Limitations – Host Resources and Applications Discovery
- Troubleshooting and Limitations – Hyper-V Discovery
- Troubleshooting and Limitations – HP Partitioning Solution Discovery
- Troubleshooting and Limitations – IBM Virtualization Discovery
- Troubleshooting and Limitations – IBM DB2 Database Discovery
- Troubleshooting and Limitations – JBoss Discovery
- Troubleshooting and Limitations – Layer2 Discovery
- Troubleshooting and Limitations – Merge Clustered Software
- Troubleshooting and Limitations – Microsoft Azure Discovery
- Troubleshooting and Limitations – Microsoft Exchange Server by PowerShell Discovery
- Troubleshooting and Limitations – Microsoft Exchange Server by WMI Discovery
- Troubleshooting and Limitations – Microsoft Exchange Server with Active Directory Discovery
- Troubleshooting and Limitations – Microsoft IIS Discovery
- Troubleshooting and Limitations – Microsoft SharePoint Discovery
- Troubleshooting and Limitations – MySQL Discovery
- Troubleshooting and Limitations – No-Credentials Discovery
- Troubleshooting and Limitations – OpenStack Discovery
- Troubleshooting and Limitations – OpenStack Event Discovery
- Troubleshooting and Limitations – Oracle Database Server Discovery
- Troubleshooting and Limitations – Oracle LMS Discovery
- Troubleshooting and Limitations – Oracle RAC Discovery
- Troubleshooting and Limitations – Oracle VM Server for SPARC Technology Discovery
- Troubleshooting and Limitations – Red Hat Virtualization Discovery
- Troubleshooting and Limitations – SAP ABAP Discovery
- Troubleshooting and Limitations – SAP Java Discovery
- Troubleshooting and Limitations – SAP Solution Manager Discovery
- Troubleshooting and Limitations – Siebel Discovery
- Troubleshooting and Limitations – Solaris Zones Discovery
- Troubleshooting and Limitations – SSL Certificate Discovery
- Troubleshooting and Limitations – WebLogic Discovery
- Troubleshooting and Limitations – WebSphere Discovery
- Troubleshooting and Limitations – WebSphere MQ Discovery
- Troubleshooting and Limitations – VMware ESX Connection by VIM Job
- Troubleshooting and Limitations – VMware ESX Topology by VIM Job
- Troubleshooting and Limitations – VMware vCenter Connection by VIM Job
- Troubleshooting and Limitations – VMware vCenter Topology by VIM Job
- Troubleshooting and Limitations – VMware vCloud Event Discovery
- Troubleshooting and Limitations – VMware vCloud Discovery
- VMware Discovery Troubleshooting and Limitations
Troubleshooting and Limitations – IBM DB2 Database Discovery
Troubleshooting
Problem: If the target DB2 instance port was not added to the portNumberToPortName.xml file (which means that it is not recognized as db2), the "Multiple Match" warning may appear in UCMDB UI (which means that the target CI is not reported) after running of ‘Host Applications by Shell’ job.
Solution: Add the target port to portNumbertToPortName.xml file as a db2 port entry.
Limitations
Limitation when performing DB2 Discovery without Shell Access
The DB2 platform allows specifying a network service name as a listening port for the instance. This network service name is an alias that should be resolved with an appropriate mapping file (/etc/services on Unix and %SystemRoot%\system32\drivers\etc\services on Windows) and needs shell access to get the content of this file. In the case when there is no shell access and only SQL-based access, it is not possible to expand the service name string to a port number. This causes IpServiceEndpoint to not be reported for the connected database. The only workaround for this is to use a real port number when configuring the DB2 instance instead of the service name.
We welcome your comments!
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