Troubleshooting and Limitations – SE Integration

This section describes troubleshooting and limitations of Storage Essentials Integration.

• Problem: If the SE system has duplicate entries for nodes, switches or arrays, the job produces the following error message: "Process validator error: multiple updates in bulk...".

Solution: This is expected behavior and does not affect population of valid CIs into UCMDB. To prevent this error message, duplicates must be removed from the SE system.

• Error message: "Please use the SE database with SID 'REPORT' for this integration."

  Solution: For integration with SE 9.4 or higher, you should configure the integration point for a REPORT database instance (and not for an APPIQ instance as applied for SE versions up to and including 6.3).

• Limitation: The credentials used for integration with SE should have access to the relevant materialized view status table as detailed below:

  Storage Essentials	Materialized View Status Table
  Version 6.03 and earlier	appiq_system.mview_status
  Later than Version 6.03 and earlier than Version 6.1	appiq_system.mviewcore_status and appiq_system.mview_status
  Later than Version 6.1 and earlier than Version 9.4	appiq_system.mview_module_status
  Version 9.4 and later	appiq_system.mv_report_user_status

• Limitation: If the discovery does not find a valid IP address and serial number for a VMWare ESX server in the Storage Essentials database, that VMware ESX server is not reported to UCMDB.