Troubleshooting the SOM Integration

This section contains useful information for troubleshooting the SOM-UCMDB Integration.

• Log files

  • Integration errors and exceptions are logged in the RemoteProcesses.log file, which is located in the following directory:

    <DataFlowProbeInstallDir>\runtime\log

    The default <DataFlowProbeInstallDir> is <Drive>:\UCMDB\DataFlowProbe.

  • You can also view the log information from the UCMDB console. To view the log for an integration point, in the Integration Studio, select an integration point. In the integration jobs list, right click a job, and then click View Communication Log.

• Differences in identifiers

  The data type of the FC port identifiers and the storage pool identifiers differs between SOM and UCMDB. For this reason, the SOM IDs cannot be stored directly in the UCMDB database.

  The integration assigns a new identifier to each FC port and each storage pool. The integration maintains a mapping file of the new UCMDB IDs to the existing SOM IDs. This mapping file must be present on the UCMDB server for CI reconciliation to occur during the SOM data collection cycle.

  The mapping file is maintained in the following location:

  <DataFlowProbeInstallDir>\runtime\probeManager\
discoveryResources\som\cache